New BISP Complaint System 2025 – 8171 Online, WhatsApp, and Portal Access

The Benazir Income Support Programme (BISP) has officially launched the New BISP Complaint System 2025, introducing the Integrated Grievance Management System (IGMS). This new digital platform ensures that beneficiaries of BISP Kafaalat, Ehsaas, and Taleemi Wazaif can now resolve their issues quickly, transparently, and without visiting multiple offices.

This development marks a major step toward making the BISP system more efficient, transparent, and user-friendly, especially for low-income families across Pakistan.

Get More Information

What Is the Integrated Grievance Management System (IGMS)?

The Integrated Grievance Management System (IGMS) is a centralized digital complaint platform launched in 2025 by BISP. It is designed to simplify the complaint registration process for millions of beneficiaries.

Once a complaint is submitted via 8171, WhatsApp, the BISP portal, or email, the system generates a unique tracking ID. Beneficiaries can then track the progress of their complaint in real time, ensuring complete transparency and faster resolution.

This system benefits all participants of Kafaalat, Ehsaas, and Taleemi Wazaif programs who face challenges such as payment delays, biometric verification issues, CNIC mismatches, or eligibility errors.

Who Can Use the BISP Complaint System 2025?

The new BISP complaint system is open to all registered beneficiaries across Pakistan. Whether you live in an urban area or a remote village, you can now easily file a complaint without visiting multiple offices.

You can use the system if you fall into any of the following categories:

Women enrolled in the BISP Kafaalat program with payment or eligibility issues.
Parents registered under the Taleemi Wazaif program not receiving educational support funds.
Applicants waiting for approval who face processing delays.
Beneficiaries facing biometric or CNIC verification problems.

Complaints can be submitted through various platforms, including 8171 SMS, the BISP online portal, WhatsApp, the BISP complaint form, or in-person visits to BISP offices.

How to Register a Complaint in BISP 2025

The complaint registration process is now fully digital and user-friendly. Below are all the available methods:

1. Through the BISP Online Portal

Visit the official BISP web portal.
Click on Register Complaint on the homepage.
Enter your CNIC number and select your issue type (e.g., payment delay, eligibility, biometric error).
Add a short description (optional).
Submit your complaint and note down your tracking ID for updates.

2. Via the 8171 SMS Service

Open your SMS app.
Type your 13-digit CNIC number without spaces or dashes.
Send it to 8171.
You’ll receive a confirmation message and your tracking ID.

3. Using the BISP WhatsApp Number

Open WhatsApp and send your message to the official BISP WhatsApp number.
Mention your CNIC and briefly describe your issue.
You’ll receive confirmation and a tracking reference number.

4. By Visiting a BISP Office

Visit the nearest BISP Tehsil or Regional Office.
Bring your original CNIC and explain your issue to the representative.
Receive a tracking slip for follow-up.

All complaints are handled through the IGMS, which updates beneficiaries via SMS alerts at every stage of the process.

What Problems Can You Report Through the System?

The new BISP Complaint System 2025 addresses a wide range of issues. These include:

Payment Delays: Late or missing Kafaalat or Taleemi Wazaif payments.
Eligibility Issues: Being marked ineligible despite fulfilling all criteria.
Biometric Verification Problems: CNIC or fingerprint recognition failures.
8171 Portal Errors: Difficulties accessing or updating your record online.
Dynamic Survey Issues: Incorrect data or incomplete household survey entries.
Unjust Deductions: Complaints about unauthorized deductions from benefits.
Service Complaints: Reports of misbehavior or corruption by BISP staff.

Key Features of the New BISP Complaint System 2025

Feature	Details
System Name	Integrated Grievance Management System (IGMS)
Launch Year	2025
Purpose	Quick and transparent complaint resolution for BISP beneficiaries
Access Methods	8171 BISP complaint online, WhatsApp, complaint form, email, portal, PTA registration, BISP offices
Complaint Tracking	Real-time tracking through portal, 8171 SMS, and alerts
Coverage	All BISP programs including Kafaalat, Ehsaas, and Taleemi Wazaif
Support	Available nationwide in Urdu and regional languages

Benefits of the New System

The BISP Complaint System 2025 offers several benefits to ensure a smooth and fair grievance process:

Quick Complaint Filing: Register issues through multiple digital options.
Fast Resolution: Real-time tracking ensures quicker responses.
Transparency: Every complaint has a tracking ID for full visibility.
Zero Corruption: Eliminates middlemen and bribery.
Time-Saving: No need to travel repeatedly to BISP offices.
Increased Trust: Builds confidence in government welfare programs.

Conclusion

The New BISP Complaint System 2025 powered by the Integrated Grievance Management System (IGMS) is a game-changer for millions of beneficiaries across Pakistan. It brings convenience, fairness, and digital efficiency to the BISP support process.

Now, whether you are facing payment delays, biometric errors, or CNIC verification issues, you can easily submit and track your complaint through 8171, WhatsApp, the BISP online portal, or the nearest BISP office.

FAQs – New BISP Complaint System 2025

1. What is the BISP Complaint System 2025?
The BISP Complaint System 2025 is a new online and digital platform launched under the Integrated Grievance Management System (IGMS). It allows BISP beneficiaries to submit complaints and track their status through 8171 SMS, WhatsApp, the online portal, or in-person visits.

2. How can I register a complaint through 8171?
Type your 13-digit CNIC number (without spaces or dashes) in an SMS and send it to 8171. You will receive a confirmation message with a tracking ID to follow up on your complaint.

3. Can I submit my complaint on WhatsApp?
Yes. You can send your complaint along with your CNIC number to the official BISP WhatsApp number. You will receive confirmation and a tracking ID for future updates.

4. What issues can I report through the new complaint system?
You can report issues such as payment delays, CNIC verification problems, biometric errors, eligibility issues, portal login errors, survey data mistakes, and unauthorized deductions.

5. How do I check the status of my BISP complaint?
After submitting your complaint, you can track its progress through the BISP online portal or by receiving SMS alerts sent automatically from the IGMS system.

6. Who can use the new complaint system?
All BISP beneficiaries — including those under the Kafaalat, Ehsaas, and Taleemi Wazaif programs — can use the system to resolve their issues quickly and transparently.

7. Is there any fee to register a complaint?
No. The entire complaint registration and tracking process through 8171, WhatsApp, or the BISP portal is completely free of charge.

8. What if my complaint is not resolved?
If your issue remains unresolved within a reasonable time, you can visit your nearest BISP Tehsil Office with your tracking ID and supporting documents to follow up directly.

9. Can new applicants use the system?
Yes. Individuals waiting for BISP approval or facing registration or eligibility delays can also use the IGMS complaint system to raise their concerns.

10. How long does it take to resolve a complaint?
Resolution times vary based on the issue type, but most complaints are resolved within a few working days, thanks to the real-time tracking and monitoring process in IGMS.