CM Punjab Sehat Card Helpline Number 2025 – Complete Guide
The CM Punjab Sehat Card is one of the biggest health initiatives in Pakistan that helps families get free medical treatment. The program runs through the Punjab Health Initiative Management Company and covers millions of families in Punjab. Your CNIC is your Sehat Card now. Just take it to any approved hospital and get treatment worth up to one million rupees yearly without paying a single rupee. This article tells you the helpline number, ways to contact support, typical problems people face, and what’s included under the card.
وزیراعلیٰ پنجاب صحت کارڈ پاکستان میں صحت کے سب سے بڑے اقدامات میں سے ایک ہے جو خاندانوں کو مفت علاج کرانے میں مدد کرتا ہے۔ یہ پروگرام پنجاب ہیلتھ انیشیٹو مینجمنٹ کمپنی کے ذریعے چلتا ہے اور اس میں پنجاب کے لاکھوں خاندان شامل ہیں۔ آپ کا CNIC اب آپ کا صحت کارڈ ہے۔ بس اسے کسی بھی منظور شدہ ہسپتال لے جائیں اور ایک روپیہ ادا کیے بغیر سالانہ دس لاکھ روپے تک کا علاج کروائیں۔ یہ مضمون آپ کو ہیلپ لائن نمبر، مدد سے رابطہ کرنے کے طریقے، لوگوں کو درپیش عام مسائل، اور کارڈ کے نیچے کیا شامل ہے کے بارے میں بتاتا ہے۔
More About: CM Punjab Sehat Card SMS Code
Official CM Punjab Sehat Card Helpline Number
If you need help with your Sehat Card, just dial 0800-09009. This number is toll-free and won’t charge you anything.
You can reach out during working hours for any questions about your card.
The support team helps you with:
- Checking if you’re eligible for the card
- Finding out which hospitals accept the card
- Solving problems with hospital admission
- Understanding what treatments are covered
- Getting information about your family members’ coverage
This number connects you directly to the Punjab Health Initiative Management Company team, who manage the entire program.
Why You Need the Helpline Number
There are many situations where calling the helpline becomes necessary. Let’s look at common problems people face:
Eligibility Issues: This is the most common question people have. Call the helpline, share your CNIC, and they’ll look up your status immediately.
Hospital Problems: If a hospital refuses to accept your card even though they’re on the approved list, you can report this through the helpline.
Family Coverage Questions: People often get confused about which family members are covered. The helpline explains that husband, wife, and all unmarried children are automatically included.
Lost or Damaged CNIC: Since your CNIC is your Sehat Card, if it’s lost or damaged, the helpline guides you on what to do next.
Treatment Coverage Doubts: Not all treatments are covered under the scheme. The helpline tells you exactly what medical procedures you can get for free.
How to Contact CM Punjab Sehat Card Support
Calling the Helpline
- Calling is the easiest way to get help. Just dial 0800-09009 from any phone in Pakistan. Keep your CNIC ready because they’ll ask for it to check your details. The call won’t cost you anything.
- Try calling early in the morning or around 4-5 PM. These times usually have shorter waits. If the line’s busy, just call back after half an hour or so.
Visiting the Official Website
Punjab Health Initiative Management Company has an official website where you can find a lot of information.
Hospital Facilitation Officers
Every hospital that accepts the Sehat Card has a Hospital Facilitation Officer (HFO). This person is specially assigned to help Sehat Card patients. When you visit a hospital, look for the HFO desk or ask any staff member to connect you with the HFO.
The HFO will:
- Check your eligibility on the spot
- Help with admission procedures
- Explain what treatments you can get
- Solve any problems related to your card
What Information to Keep Ready
Before calling the helpline or visiting a hospital, make sure you have these things:
Your Original CNIC: This is the most important document. Without it, you can’t use Sehat Card benefits.
Family CNICs: Have your spouse and children’s CNIC numbers ready if you want to check their coverage too.
Hospital Complaint Details: Note down the hospital’s name, address, and exactly what problem you faced there.
Your Medical History: Asking about treatment? Your old medical papers help the support staff get the full picture.
Common Problems and Their Solutions
- Card Not Working at Hospital: Ask them to recheck, call 0800-09009 right away, or talk to the hospital’s HFO, who can fix it on the spot.
- Family Member Missing from System: Update your family details with NADRA first, then call the helpline with all CNICs and wait 1-2 days for the system to refresh.
- Hospital Demanding Money: Don’t pay a single rupee. Call the helpline immediately and report the hospital – they’ll face serious action for this.
What’s Covered Under Your Card
Your Sehat Card gives you up to one million rupees per family yearly. Here’s what you get:
Included:
- Surgeries needing a hospital stay
- Emergency care
- Procedures requiring admission
- Medicines during your hospital stay
- Doctor’s fees while admitted
- Lab tests and X-rays during treatment
Not Included:
- Regular checkups (OPD visits)
- Pharmacy medicines you buy outside
- Dental work (except emergencies)
- Cosmetic procedures
- Treatments without hospital admission
Tips for Better Helpline Experience
Call During Off-Peak Hours: Early mornings (9-10 AM) or late afternoons (4-5 PM) usually have shorter wait times.
Speak Clearly: Whether you’re calling in Urdu, Punjabi, or any local language, speak clearly so the helpline staff understands your problem properly.
Note Down Information: Keep a pen and paper ready. Write down any reference numbers, names, or instructions they give you.
Be Patient: Sometimes lines are busy because many people call. Don’t get frustrated, wait for your turn.
Follow Up: If your problem isn’t solved in one call, call back after a day or two and mention your previous call.
Important Points to Remember
- Your CNIC is your Sehat Card – you don’t need a separate plastic card
- All family members are automatically covered if you’re eligible
- The program is completely free – you never pay any hospital for covered treatments
- Only empaneled hospitals accept the card – check the hospital list first
- Only inpatient treatments are covered, not OPD visits
- Keep your NADRA information updated for smooth card usage
- Save the helpline number in your phone for emergencies
Conclusion
Dial 0800-09009 whenever you need Sehat Card support. The call costs nothing and you’ll get quick help. Don’t forget, no physical card needed, just your CNIC. Your family’s automatically included, and there are zero charges. Save this number right now and use it freely whenever something comes up.
FAQs
What is the CM Punjab Sehat Card helpline number?
The number is 0800-09009. Free to call from any Pakistani network.
Is the helpline number free to call?
Yes, completely free. No call charges apply.
Do I need a physical card to use Sehat Card benefits?
No, you don’t need a physical card. Your CNIC works as your Sehat Card at all approved hospitals.
How much medical coverage does the Sehat Card provide?
The card covers up to one million rupees per family per year for inpatient treatments and surgeries.
What should I do if a hospital refuses my Sehat Card?
Call the helpline immediately at 0800-09009 and report the hospital. The support team will help you on the spot.